We produce RhinoClean Screen Cleaning Products; offer AMAZING DIGITAL HEAT TRANSFER Paper for DARK and LIGHT apparel and hard surfaces, such as metal, Acrylic, ceramic, glass, wood; OKI Data Laser Printers, Heat Presses; Screen Frame/GLUE; USA-built Washout Booths, Screen Cleaning Filtration/Recirculating systems, Dip Tanks and more.
RBA 3 Web adhesive aerosol is used w/fleece products. It's an
environmentally-sensitive product; bonds easily to a variety of
materials without transferring adhesive to the fabric; enables material
to stay in place without shifting during the screen printing process;
repositionable.
RBA 2 Adhesive Mist has a very fine mist and is one recommended by Catspit Productions.
Also
recommended by Catspit Productions who produced this video for RhinoTech: SO105 that is a screen opener for
plastisol inks. Spray directly on screen or rag to open clogs on screen
frame.
SO100 that is a screen opener for water-based inks. It is a very user and eco-friendly, biodegradable product.
RhinoTech Heat Transfer Technologiesincludes a range of heat presses and transfer
papers. These enable screen printers to have the advantage of both traditional
and heat press printing in one space. Heat press technology enables short run
projects to be expedited and to stay in-house. Equipment space saving features,
minimal inventory requirements and recyclable papers are also serious
advantages.
•
the uPress 1620 that is a high performance, industrial strength system with a
16” x 20” platen size. The uPress 1620 HD is its heavy duty format counterpart.
•
The mPress #1 Mug Heat Press is a great start-up press with digital display and
touch keys that make it easy to adjust controls.
•
RhinoScreen 1620 is a power-packed, table-top system. It features a clam shell
unit with a platen size of 16” x 20”. Its wide, easy to use, precision center
floating heat platen makes it the most widely used printer in the industry.
•
3G Jet-Opaque Ink Jet Paper that offers printable transfers to dark fabrics.
•
SingleStep Weed-Less Laser Paper that only transfers the toner not the
background film! Can also be used with
foils to decorate dark fabrics.
•
Jet Pro Active Wear Ink Jet Paper that is excellent for athletic wear and synthetic
fibers.
•
JetPro SoftStretch Ink Jet Paper that is soft, stretchy heat transfer paper
with unbelievable elasticity.
For
specific information: Gregory Markus, president, 651-686-5027 ext. 2, gregory@rhinotechinc.com
How to handle the irate customer? Check out How to Talk so Kids will Listen & Listen so Kids will Talk by Adel Farber and Elaine Mazlish (the teen version is equally excellent). This bible of child rearing is one of the best non-business books that makes perfect sense in the business world. Read it and you will believe.
One of the best take-aways from the book was how to use the following expressions Uh-huh, Oh, Interesting, Really? I See and Mmm, along with sympathetic silence, during a customer rant. It was astonishing at how powerful these simple little words made it
possible to diffuse/resolve a situation with the irate, unreasonable,
emotionally charged, often loud, unhappy-and-wanting-justice customer in
the calmest, most peaceful way possible. Speaking from experience,
these practical tactics (and some appropriately interjected humor) help
to restore sanity and harmony in a tough customer/workplace situation.
Though we might fantasize about strongly articulating, why you gotta be so mean?, logically, we know that a defensive posture will just be a lose-lose situation.In
the end, what we really want is to retain a customer who will remember
that we tried hard to solve a problem to his/her satisfaction.
Here is an excerpt from a summary of the book …..The more I move
through life and the business world, however, I am struck how the same
techniques enhance communication between adults in all aspects of life.
This book should also be listed in the Business/Management section. It
says all the same things the high-priced consultants say — treat people
with respect, do not deny their emotions, state the facts (only) and
shut up and listen. This book also talks about giving praise and
recognition, which makes it another reason to use it in real life,
inside the family AND outside in the “real” world.
Some tips with tactics from the book:
Apologize and Listen. Immediately respond to the customer problem with, You do sound unhappy,my apologies. Let me help you. (or) I’m so sorry, I want to try and turn this around (or) if all else fails, It sounds like we owe you an apology.
Then…let the customer talk and respond at intervals with, Oh (or) Interesting (or) Uh huh (or) Really? (or) Mmm (or) I See (non-judgmental words) so that the customer knows you are listening. Treat people with respect: actively listen, acknowledge with short bursts of Oh (or) Interesting (or) Uh huh (or) Really? (or) Mmm (or) I See. If appropriate, throw in a that does sound frustrating. As the customer is able to air the complaint, he/she should start to calm down.
On the other hand, if the customer is just becoming increasingly
angry and/or abusive, try to retain integrity and calm and say something
like, I understand that you’re very unhappy and I want to help
you, but at this point I need to put the president of the company on the
phone (or) I need to ask for your name and number so that the president of the company can call you back.
State the facts back: Ask yes or no
questions, only, to get the full details of the complaint. And to reach
a resolution. Once you think you have it, remain sympathetic. State
back the problem and resolution. Gain agreement that the resolution
you’ve discussed is understood by the customer. Say something like: So that we’re both comfortable (another good word from the book), we’ve decided that our company will fix the equipment and you will pay to have it shipped to our location (or) Just to confirm, you understand the step-by-step set-up instructions and you are now comfortable in completing the set-up?
Thank the person for calling; document the conversation point by point.
And be awed at the huge impact of Oh (or) Interesting (or) Uh huh (or) Really? (or) Mmm (or) I See!
Hope this was helpful. Thanks for reading and subscribing!
Digital screen printing
equipment must offer performance, flexibility and products that dazzle. These
characteristics are found with the GO UNO LED RhinoScreen Printer that is the first professional LED printer built
specifically for imaging Heat Transfers and RhinoScreen Dry Stencil Film material.
Traditional stencil-creation involves
a lengthy, drawn out process of using a film positive, emulsion, capillary
film, exposure and drying time. THE NEWEST PROCESS that is RhinoScreen Dry
Stencil Film by RhinoTech eliminates these steps enabling a
quick and simplified way to create a stencil. The
best value in tabloid printing, the GO UNO excels specifically in printing
transfers, but also in printing documents in letter, tabloid and 52-inch banner
formats in unequaled HD eColor.
RhinoScreen Dry Stencil Film + GO UNO + computer + heat press = brilliant
stencils and expedited productivity. The papers are recyclable; the ink is water-based and
biodegradable.
Features of GO UNO
Printer:
·Tabloid Color Printer specifically for Transfer Applications
with Compact Design and Compact Footprint
·Applications beyond Transfer including Signage, Color Separation
and On-Demand Use
·Denser Imaging than Traditional LED Printer - A Perfect Match
for Neenah Transfer Paper
·Engineered specifically for use with Neenah Transfer Paper
·Full Transfer and Tabloid Printing—GO Extended Edge Technology
Allows for Three More Inches of Printing on Bottom
·GO eColor Transfer Technology - UNO Color Toners Enhanced for
Transfer - Sharp Detail and Rich, Dramatic Color
·Outstanding color quality delivered even on ordinary paper
bringing transfers to life.
·1200 x 600 dpi Resolution for Crisp, Clear Output
·Media Handling from 3” x 5” to 11.6” x 52” Transfers and
Banners—the only Tabloid Printer to Handle Sheets of this Length
·Fast Print Speeds: Color Output at up to 30 ppm; Monochrome at
up to 32 ppm
·Single Pass Color Digital Technology for Printing up to 80 lb.
Cover Stock (216) and Banners up to 48-inches Long
·1 Year Limited Warranty on Printer; 5 Year Limited Warranty on
LED Printheads
RhinoJet Ink Jet Film. It’s an especially great product to
use when film density is key to exposing a screen; it's a pivotal
aspect involved in the whole screen printing and graphics printing processes.
To
be sure: 100% film density is fundamental to ensuring that there will be no
light migration through the black areas of the film positive; that no light will
seep through into the areas of the screen that you want to leave open for ink
flow.
RhinoJet
is that film; the film that is 5 millimeters and absolutely optically clear for
creating a film positive. As a polyester carrier, it offers exceptional stability
from temperature changes that create expansion and contraction of the
film. RhinoJet enables easy registration for printing multi-color
projects. And it has a waterproof coating on the side of the film that is
screen printed via an ink jet printer.
Here
are a few tips when you begin to print with an ink jet printer: 1) adjust the setting to high definition; 2)
select gloss surface.
By
taking these few simple steps, you will increase the density of the ink lay
down that is critical when exposing screens.
We
all want our projects to turn our correctly the first time for a number of
reasons (think less mistakes, more profits). By following the few tips along with
a high quality film, you will bypass the “oops” of letting light migration
penetrate the dark areas of the film positive.
These
Waterproof Clear Films are manufactured of a very unique fast drying
formulation that works with both Pigment and Dye based inks used in most inkjet
printers. RhinoJet allows for minimal dot gain, dries on contact and has maximum
density technology. This product is used widely with newer inkjet printers and
high volume production printers in both screen print and offset prepress rooms
to generate film positives or negatives.
RhinoJet
Film is the industry’s leading Water Proof Positive technology that also leads
in affordability. This 5 millimeter
thick, specially formulated film is ideal for optimal density, drying time,
halftone, shape, image clarity, shelf lifetime and for use with an Epson inkjet
printer.
